Delivery & Shipping
THIS IS THE INTERNATIONAL EDWARD GREEN WEBSITE. FOR US SALES PLEASE NAVIGATE TO THE US SITE IN THE CHECKOUT.
We're pleased to be able to continue offering Duty and Tax paid shipping to European Union destinations following on from Britain's withdrawal from the EU.
We are trying to keep disruption of online sales to a minimium during the COVID-19 outbreak and are currently shipping without delay. Different national lockdowns may effect our courier's ability to deliver within the normal timeframe.
Standard delivery times are likely to be 2-5 working days in the UK and Europe with global deliveries taking around a week.
Orders placed before 2pm will be dispatched the same day with delivery guaranteed for the next working day to all UK (excludes Northern Ireland, which takes 2 working days for delivery); shipments to the EU may take 2-4 days. Other global destinations take 3-5 working days for delivery.
Same day London delivery service — order before 3.30 and we will dispatch the same day, or, if it's a weekend, the next working day. Note that some of our stock may be held only in the Northampton factory, if this is the case, you will be notified, refunded, and your shoes will be dispatched by DHL.
If for any reason we anticipate a delay beyond our quoted delivery times we will get in touch to let you know. For all online orders you will receive an email confirming when your order has been despatched. This email will also contain a tracking number to allow you to track the progress of your delivery with the carrier we are using to deliver your order directly. Deliveries are made between 8:30am and 6pm, and will require a signature to ensure the safe and secure delivery of your order. It’s because of this that we are unable to deliver goods to PO boxes.
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Sales taxes & duties
- To present a digital or printed copy of your order confirmation email.
- The credit or debit card used to complete the transaction.
- If someone is collecting the order on your behalf, your signed written permission and copy of the card and confirmation email.
Your Edward Green account
If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.