Customer Care
Delivery & Shipping
THIS IS THE INTERNATIONAL EDWARD GREEN WEBSITE. FOR US SALES PLEASE NAVIGATE TO THE US SITE IN THE CHECKOUT.
***NOTE : OUR FACTORY IS CURRENTLY CLOSED FOR ANNUAL LEAVE AND THIS MAY DELAY DELIVERY TIMES BY TWO WEEKS.***
We're pleased to be able to continue offering Duty and Tax paid shipping to European Union destinations.
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NOTE : Our factory is currently closed for the christmas break which may result in your shipment being delayed until early January. If this should be a concern then please do get in touch and we can advise you whether your chosen style can be shipped from our store.
We aim to dispatch orders placed before 2pm on the same working day, although this may not be possible during busy periods. Deliveries should then take one working day within Great Britain; Europe takes 1-3 working days; and other global destinations take 2-5 working days.
If for any reason we anticipate a delay beyond our quoted delivery times we will get in touch to let you know.
Please note that after an order has been dispatched we are unable to amend delivery details. If you are worried that your goods have been lost at some point on their journey to you, please contact our Customer Services team within 28 days of placing your order.
In the unlikely event your goods arrive in a damaged condition, or there is a discrepancy in the contents of an order you have received, please contact our Customer Services team within 48 hours of receipt of the delivery. You will also need to ensure that all original packaging is kept.
| UK | EU | World | |
| Shoes | FREE | £40.00 | £40.00 |
| Accessories | £5.00 | £15.00 | £15.00 |
Sales taxes & duties
We ship duty paid to destinations within the European Union, taking care of customs paperwork and VAT payment. ( Note: as this is paid direct to Customs on import, via our courier, we will not be able to supply a VAT invoice.)
We ship duty unpaid to other markets. Your purchase may be subject to import duties and taxes, which are levied when the delivery reaches its destination. You will be responsible for payment of any such import duties and taxes. For further information on duty and tax we suggest you contact your local customs office.
Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.
INSTORE COLLECTION
Items can be collected at your convenience from our store. Select the ‘Click & Collect’ option at checkout. Your order will remain in store for 10 days, whereupon, if it has not been a collected a full refund will be issued. When collecting your order from a store you will need:
- To present a digital or printed copy of your order confirmation email.
- The credit or debit card used to complete the transaction.
- If someone is collecting the order on your behalf, your signed written permission and copy of the card and confirmation email.
Your Edward Green account
As well as offering you a smoother checkout process and convenient way to handle your personal information, creating an account allows you to see your full Edward Green shoe collection, whether it be purchased online or in store.
By making a purchase on EdwardGreen.com you can create an account and link it up to other purchases made using the same email address.
Forgotten password
If you have forgotten your password you can reset it by entering your email address on the forgotten password page and we will send you an email that contains a link to reset your password and log in to your account.
